Mohamed Soliman

Bachelor's degree in Law

2012

Tanta - Egypt

As a law graduate, I possess a solid foundation in legal principles and a keen understanding of regulatory compliance. My academic journey has equipped me with critical thinking skills and the ability to navigate complex legal scenarios. Committed to continuous learning and professional development, I am prepared to contribute effectively in a dynamic legal environment.

Duty Manager At The H Dubai Hotel

2020 - Present

Dubai, UAE

As a dedicated Duty Manager, I am committed to overseeing facility operations, ensuring top-notch security, and delivering unparalleled customer service. My focus is on managing daily tasks with efficiency and fostering a supportive work environment.

My Responsibilities:

• Managing Operations: I ensure smooth functioning by overseeing daily activities and maintaining operational efficiency.
• Goal Setting: I collaborate with management to set and track monthly, quarterly, and yearly objectives.
• Financial Oversight: I am adept at monitoring revenue, managing cash flows, and preparing financial statements.
• Policy Enforcement: I uphold company policies and ensure team compliance.
• Team Management: I address staff concerns, manage performance issues, and conduct regular training sessions.
• Scheduling: I coordinate shift planning and manage accurate timekeeping.
• Customer Relations: I handle customer inquiries with promptness and resolve issues to their satisfaction.
• Facility Maintenance: I supervise maintenance tasks and uphold the cleanliness of the premises.
• Safety and Security: I rigorously enforce safety and security measures to protect both staff and customers.

Qualifications & Skills:

• Extensive experience in a Duty Manager capacity.
• Proficient in financial management and bookkeeping.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and organizational acumen.
• Available to work flexible shifts, including weekends.

Front Office Supervisor At The H Dubai Hotel

2019 - 2020

Dubai, UAE

I efficiently manage front desk operations, ensuring guest satisfaction and seamless operational flow.

My Responsibilities:

• Staff Supervision: I lead the front desk team to provide exceptional service.
• Guest Services: I personally address and resolve any guest issues, ensuring a pleasant experience.
• Record Keeping: I meticulously maintain records and oversee financial transactions for accuracy.
• Schedule Management: I organize staff schedules and uphold policy compliance to maintain order.

Front Office Agent At The H Dubai Hotel

2017 - 2019

Dubai, UAE

I managed the reception area, ensuring guests were warmly welcomed and their needs promptly met.

My Responsibilities:

• Guest Reception: I greeted guests upon their arrival and provided them with information about facilities and services.
• Reservations Management: I handled room reservations, check-ins, and check-outs, ensuring a smooth process.
• Communication: I answered calls and emails, providing clear and accurate information to inquiries.
• Administrative Tasks: I maintained organized records of guest interactions, services provided, and any issues resolved.

CID Agent At The H Dubai Hotel

2015 - 2017

Dubai, UAE

Ensured the CID system's integrity, kept it updated, managed guest registrations, and complied with Ministry of Interior regulations.

My Responsibilities:

• Ensure the CID system's integrity by maintaining, updating, and ensuring its continuous functionality.
• Updated guest arrival registrations in the CID system promptly and accurately.
• Generated and submitted daily reports on guest arrivals and departures to the CID system.
• Updating DTCM report related to TDF.

Technical support specialist At WE Company

2012 - 2014

Cairo, Egypt